sheila jackson lee on a cell phone at a town hall meeting as a cancer survivor was asking a question. someone was heard saying she's not even listening. she said she was not taking a call, she was calling a congressional hot line with answers to health care questions. joining us now, candy crowley, tom foreman and joe jackson. it certainly looks leak a literal representation of the common complaint which you've no doubt heard. you've been at these town hall meetings that members of congress aren't listening to their constituents' complaints. >> i see a political ad coming with that. it's emblem attatic, something people can use for campaign purposes. i think i've heard probably at every town hall meeting i was at yesterday, there were four of them, i heard one person say to iowa senator chuck grassley, we don't know what's going on. we don't feel as if anyone is listening to us. it's a common complaint, i have to say. people always feel that representatives of congress don't listen to people like them as they say. the fact of the matter is that right now, the passions are so high that